Got Questions About 123vip?

You must be at least 21 years old to register and play on 123vip. This applies to all players regardless of which game or betting product you intend to use. Age verification may be required during the registration or account verification process.

Go to the Login page and use the forgot password option. An OTP will be sent to your registered mobile number. Once you confirm the OTP, you can set a new password. If you no longer have access to the mobile number you registered with, contact the 123vip support team for further assistance — you can reach them through the live chat option on the site.

No. Each player is allowed only one account on 123vip. Creating multiple accounts is a violation of the platform's terms and may result in all accounts being suspended and any balances being forfeited. If you have forgotten your login details, use the recovery process rather than creating a new account.

Some account details can be updated directly from your account settings page after logging in. For changes to your registered mobile number or other identity-linked details, you may need to go through an additional verification step. Contact support if you are unable to make the change through the settings panel.

123vip accepts deposits in Philippine Peso (₱ PHP) through local e-wallets such as GCash and Maya, as well as Philippine online banking and bank transfers from major local banks. All transactions are processed in PHP — there is no currency conversion involved. The exact payment options available to you will be shown when you access the deposit section from your account.

Most deposits via GCash and Maya are credited almost instantly. Bank transfers and online banking transactions may take a little longer depending on the bank and the time of day the transfer is made. If your deposit has not appeared after a reasonable wait, check that the transaction was completed on your payment provider's end before contacting support.

Withdrawals are processed back to your registered Philippine payment method — the same GCash number, Maya account, or bank account you used to deposit. Log in to your account, navigate to the withdrawal section, enter the amount you want to withdraw, and confirm the transaction. Processing times vary by payment channel. Make sure your account has been verified before making your first withdrawal.

Minimum deposit and withdrawal amounts may vary depending on the payment method you choose. The current minimums for each channel are displayed at the time of transaction in your account. If you are unsure about the limits for your preferred payment method, check the deposit or withdrawal page or contact support for the latest details.

Withdrawal requests can be delayed or declined for several reasons: incomplete account verification, outstanding wagering requirements from an active promotion, a mismatch between your account details and your payment method, or a technical issue on the payment provider's side. Check your account status and ensure your identity verification is complete. If everything looks correct on your end, reach out to support with your transaction reference number.

123vip offers a wide range of products for registered Philippine players. These include online slots, live casino games (baccarat, blackjack, roulette, and more), sports betting, fish shooting games, eBingo, and more. You can browse each category after logging in — or explore them from the navigation menu: Slots, Fish Games, Sports, Betting, and Bet.

Yes. All games on 123vip are accessible from your smartphone browser, and most titles are fully optimised for mobile play. For the smoothest experience, you can also download the dedicated 123vip app — visit the Download page for instructions. The app gives you faster login, push notifications, and a cleaner interface on smaller screens.

Fish shooting games are popular arcade-style casino games where you use virtual bullets or ammunition to shoot fish on screen — each fish has a different point or multiplier value. You place bets by choosing your bullet denomination, and your winnings depend on the fish you catch. They are straightforward to play and work well on both desktop and mobile. Head to the Fish Games section to see the full selection.

Yes. Live casino tables on 123vip are available around the clock. You can join a live baccarat, blackjack, or roulette table at any time of the day or night. The number of open tables may vary during off-peak hours, but there is always a live option available to registered players.

123vip covers a wide range of sports popular in the Philippines and internationally. You can bet on basketball (PBA, NBA, FIBA), football, boxing, volleyball, esports, and more. Both pre-match and live in-play betting are available for most major events. Visit the Sports or Betting section to see the current schedule and available markets.

Live betting — also called in-play betting — lets you place wagers on a sporting event while it is already in progress. The odds update in real time based on what is happening in the game. For example, during a PBA game you could bet on the next team to score, the final result, or a range of other markets. Live betting is available for major events and is accessible from the Betting section after you log in.

Odds on 123vip are typically displayed in decimal format, which is the most widely used format in the Philippines and internationally. Decimal odds show your total return per unit staked — for example, odds of 2.50 on a ₱100 bet would return ₱250 if successful (₱150 profit plus your original ₱100 stake). Some sections of the platform may offer alternative formats; check the settings in your account for options.

Yes. Esports betting is available on 123vip and covers popular titles played by Philippine and international teams. Check the Sports or Betting sections for the current esports schedule and available markets. Availability of specific titles and events may vary depending on the season and tournament calendar.

123vip uses SSL encryption across all connections, including login, deposit, and withdrawal pages. This means your credentials and payment details are protected from interception during transmission. OTP verification adds an additional layer of security to your account. Your personal data is handled in accordance with the platform's Privacy Policy.

Change your password immediately using the account settings or the forgot password option on the Login page. Then contact 123vip support right away — provide as much detail as you can, including approximate dates and any transactions you do not recognise. The support team can assist with securing your account and reviewing recent activity. Never share your OTP or password with anyone, including people claiming to represent 123vip.

No. 123vip support staff will never ask you for your account password or your full OTP code. If you receive a message, call, or chat from someone claiming to be from 123vip and asking for these details, do not provide them. Report the incident to the genuine 123vip support team immediately.

Deposit limits can be set from the responsible gaming section of your account settings after logging in. You can choose a daily, weekly, or monthly limit in Philippine Peso. Once set, the limit takes effect immediately and cannot be increased without a cooling-off period. Decreasing a limit takes effect right away. For more details on all available tools, visit the Responsible Gaming page.

Self-exclusion lets you temporarily or permanently block yourself from accessing your 123vip account. It is designed for players who feel they need a break from gaming. You can initiate self-exclusion from your account settings or by contacting support. During a self-exclusion period, you will not be able to log in, deposit, or place bets. This tool is there for your protection and can be used at any time.

If you feel that gaming is having a negative impact on your finances, relationships, or wellbeing, it is important to seek help. Start by using the self-exclusion and deposit limit tools in your account. You can also reach out to support and ask them to restrict your account. External support organisations in the Philippines offer confidential help to people affected by problem gambling — more information and links are available on the Responsible Gaming page.

No. All forms of betting and gaming involve financial risk, and there is no guarantee of winning. Outcomes are determined by chance, and past results do not predict future ones. 123vip encourages all players to treat gaming as a form of entertainment, to set a budget before they start, and to only wager what they can comfortably afford to lose. Never chase losses or borrow money to fund your gaming.